Delivery

From the moment a carrier attempts to deliver the goods they are the Customer's responsibility and the Customer has to accept the goods when they are ready to be delivered.

Returns and Refunds

Our policy is to take anything back where a customer is unhappy with the goods - within 7 days of delivery (or attempted delivery) and a full refund of the purchase price will be made within 30 days of the return subject to the following conditions being met:

The cost of returning the product(s) will be the responsibility of the Customer.
In all cases for your protection the goods must be adequately packed in the original packaging to prevent damage.
Where the Customer has arranged transit the goods must be fully insured.
The goods must be received by AE Taylor & Co in perfect condition, unused and re-marketable.

Damaged Goods

If goods are delivered to you in a damaged condition we will replace the products free of charge providing we are notified within 7 days of actual or attempted delivery. Our Customer Service department will be happy to arrange this.

Call 0191 5675078 if you require our returns address.